Important: By creating an account or using masaya365, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described here, please do not register or use the platform. This policy applies to all members and visitors of masaya365.best.
1. Who We Are
Masaya365 is an online gaming platform operating at masaya365.best, offering card games, sports betting, slots, virtual sports, and related services to registered members in the Philippines. For the purposes of this Privacy Policy, "masaya365," "we," "us," and "our" refer to the platform operator.
We are the data controller responsible for the personal data collected through masaya365. If you have any questions about how your data is handled, contact us at support@masaya365.best.
2. Data We Collect
Masaya365 collects personal data in the following categories, depending on how you use the platform:
Registration and Account Data
- Full legal name
- Date of birth
- Philippine mobile number
- Email address
- Username and encrypted password
- Residential address (for full verification)
Identity Verification Data
- Government-issued ID (front and back) — SSS, PhilHealth, Passport, Driver's Licence, UMID, or Voter's ID
- Proof of address (utility bill or bank statement)
- Selfie or live photo where required for enhanced verification
Financial Data
- GCash or Maya account number (for deposit and withdrawal matching)
- Bank account name and number (for bank transfer withdrawals)
- Partial payment card details (last 4 digits and issuing bank — full card numbers are never stored on masaya365 servers)
- Transaction history including deposit and withdrawal amounts, dates, and methods
Gameplay and Betting Data
- Game sessions, bet amounts, outcomes, and wagering history
- Bonus and promotion usage
- Game preferences and activity patterns
Technical and Device Data
- IP address
- Device type, operating system, and browser
- Session timestamps and duration
- Cookies and similar tracking data (see Section 6)
Communications Data
- Support chat transcripts and email correspondence
- Feedback and survey responses
3. How We Use Your Data
Masaya365 uses the personal data it collects for the following specific purposes:
| Purpose |
Data Used |
| Creating and managing your account |
Registration data, mobile number, email |
| Age and identity verification (KYC) |
Government ID, date of birth, address, selfie |
| Processing deposits and withdrawals |
Financial data, transaction history |
| Delivering games and betting services |
Account data, gameplay data |
| Fraud prevention and security monitoring |
IP address, device data, transaction history |
| Regulatory and AML compliance |
Identity data, transaction history, gameplay data |
| Customer support |
Account data, communications data |
| Responsible gaming monitoring |
Gameplay data, session data, financial data |
| Marketing and promotions (with consent) |
Email, mobile number, game preferences |
| Platform improvement and analytics |
Technical data, gameplay data (anonymised where possible) |
Masaya365 does not use your personal data for any purpose not listed above without first obtaining your consent or notifying you of the new purpose.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), masaya365 processes your personal data on the following legal grounds:
- Contract performance: Processing necessary to provide you with the gaming services you signed up for — account management, game access, and payment processing.
- Legal obligation: Processing required by Philippine law, including KYC (Know Your Customer) requirements, AML (Anti-Money Laundering) compliance, and age verification obligations.
- Legitimate interests: Processing carried out to protect masaya365 and its members from fraud, ensure platform security, and improve our services. These interests are always balanced against your rights.
- Consent: Processing for marketing communications and non-essential cookies. You can withdraw this consent at any time.
5. Data Sharing and Third Parties
Masaya365 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following circumstances:
Service providers and processors: We work with trusted third-party companies to help operate the masaya365 platform. These include payment processors (GCash, Maya, and banking partners), identity verification services, cloud hosting providers, and customer support software providers. These parties are contractually bound to process your data only as instructed by masaya365 and to maintain appropriate security standards.
Regulatory and legal authorities: Masaya365 may disclose your data to Philippine government agencies, regulators, law enforcement, or courts where required by law or by a valid legal order. This includes reporting under anti-money laundering regulations.
Gaming platform partners: Some games available on masaya365 are provided by third-party game studios. Your gameplay data may be shared with the relevant provider to facilitate the game. These providers are bound by data processing agreements.
Business transfers: In the event that masaya365's business is acquired or merged with another entity, your personal data may be transferred to the acquiring party as part of that transaction. You will be notified if this occurs.
6. Cookies and Tracking Technologies
Masaya365 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform and improve your experience. Here's what we use:
- Essential cookies: Required for the platform to function — keeping you logged in, remembering your session, and enabling secure transactions. These cannot be disabled.
- Performance cookies: Help us understand how members use masaya365 — which pages are visited most, how long sessions last, and where errors occur. This data is used in aggregate and anonymised form to improve the platform.
- Preference cookies: Remember your settings, such as language preference and game lobby view.
- Marketing cookies: Used only with your consent to show you relevant promotions within masaya365. We do not use third-party ad networks to track you across other websites.
You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect your ability to use certain parts of masaya365.
7. How Long We Keep Your Data
Masaya365 retains personal data for as long as your account is active and for a period after closure, as required by law and business necessity.
- Account data: Retained for the duration of your membership and for a minimum of 5 years after account closure, in line with Philippine AML and record-keeping regulations.
- Transaction records: Retained for at least 5 years from the date of the transaction.
- Identity verification documents: Retained for the period required by applicable law — typically 5 years after the end of the business relationship.
- Marketing data: Retained until you withdraw consent or for a reasonable period of inactivity (typically 2 years), whichever comes first.
- Support communications: Retained for up to 3 years to allow for review of any unresolved matters.
When data is no longer needed, masaya365 will securely delete or anonymise it so it can no longer be linked to you.
8. How We Protect Your Data
Data security at masaya365 is handled through a combination of technical and organisational measures:
- SSL/TLS encryption: All data in transit between your browser or app and masaya365 servers is encrypted.
- Secure data storage: Data at rest is stored in encrypted form on access-controlled servers.
- Payment security: Full payment card numbers and GCash/Maya credentials are processed directly by the relevant payment provider. Masaya365 only stores masked references (e.g., last 4 digits) to identify your payment method.
- Access controls: Only masaya365 staff with a legitimate need to access your data are permitted to do so, and all access is logged and audited.
- Two-factor authentication: Available on your masaya365 account to add an extra layer of protection against unauthorised access.
- Fraud monitoring: Automated systems continuously monitor for unusual account activity and flag suspicious transactions for human review.
In the event of a personal data breach that is likely to affect your rights and interests, masaya365 will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required under RA 10173.
9. Your Data Rights
As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by masaya365:
